LanguageTutor / HELP

A little help, when you need it.

Getting started, speaking practice, and your account.

Common questions

Can I start without a payment card?

Yes. A free account includes 15 messages in total, with no payment card. Subscription trials are separate and require a payment method. Current prices and trial terms are on the pricing page.

Will I be speaking to a person?

No. All tutors are AI. They generate lessons, conversation replies and spoken audio. Their illustrated portraits do not represent human teachers.

What happens to my voice recording?

With your microphone permission, your recording is sent to a speech service to turn it into text. We do not store learner voice recordings. Hear-yourself playback stays in device memory for the session. Confirmed transcripts can be saved with your learning progress.

How accurate is pronunciation feedback?

Feedback is approximate. It compares the words in your transcript with the phrase you are practicing. It does not assess your accent or individual sounds. You can review what was heard and try again if it is wrong.

Can I get help in my own language?

Yes. Choose your native language during setup and select how much native-language support you want. You can slow down tutor audio and review translations.

Can I cancel my subscription?

Yes. Open Billing in your account settings to access Paddle’s subscription management. Cancellation stops future renewals; paid access remains until the paid period ends. Refund requests are separate.

I can’t log in. What should I do?

Use the same sign-in method you used to create your account. For email accounts, choose “Forgot password?” on the login page. Check your inbox and spam folder for the reset email.

The transcript isn’t what I said.

Review it before sending. Choose “Try again” or “That’s not what I said.” You can listen to your recording for the session and check the speaking language beside the microphone.

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